At Fezaro, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within [Insert Time Frame, e.g., 30 days] of delivery.
• Items must be unused, unwashed, and in the same condition as when you received them.
• The original packaging and tags must be included.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Sale or discounted items
• Personalized or custom-made products

3. How to Return an Item

To initiate a return, please contact us at contact us with your order number and reason for the return. We will provide you with detailed instructions on how to return your item. Please ensure that the item is securely packaged to prevent damage during return shipping.

4. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within [Insert Time Frame, e.g., 7-10 business days]. Please note that shipping fees are non-refundable.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [info@fezaro.com] within [Insert Time Frame, e.g., 7 days] of receiving your order. We will either replace the item or offer a full refund, depending on your preference.

8. Late or Missing Refunds

If you have not received a refund after the specified processing time, please check with your bank or credit card provider, as there may be delays in processing the refund. If you’ve done this and still have not received your refund, please contact us info@fezaro.com].

9. Final Sale Items

Items marked as "Final Sale" are not eligible for returns or refunds.

10. Contact Us

If you have any questions or need assistance with your return or refund, please contact us at contact us.